Terms and Conditions

These Terms and Conditions constitute a legal agreement between you and Golden Steep. By accessing our website or engaging with our rare tea curation services, you acknowledge that you have read, understood, and agree to be bound by these terms and all applicable laws and regulations.

Last updated: December 8, 2025

Binding Agreement

These Terms and Conditions establish the binding legal framework for your relationship with Golden Steep. Your use of our website and services indicates your unconditional acceptance of these terms. If you do not agree with any part of these conditions, you must discontinue use of our services immediately.

This agreement is entered into between you (the "User" or "Client") and Golden Steep (the "Company," "we," "us," or "our"). It governs all interactions, transactions, and communications between the parties.

User Obligations and Conduct

Legal Compliance

You agree to comply with all applicable local, national, and international laws and regulations when using our services. This includes but is not limited to:

• Consumer protection laws and regulations
• Import and export regulations related to tea products
• Tax obligations in your jurisdiction
• Data protection and privacy regulations

Accuracy of Information

You warrant that all information you provide to us is accurate, current, and complete. You agree to promptly update any information to maintain its accuracy. Providing false or misleading information may result in termination of services.

Prohibited Activities

You explicitly agree not to engage in any of the following prohibited activities:

✗ Misrepresent your identity or affiliation with any person or entity
✗ Engage in any fraudulent, deceptive, or manipulative practices
✗ Interfere with or disrupt our services or servers
✗ Attempt to circumvent any security features or access controls
✗ Use our services for any unlawful purpose or to violate any regulations
✗ Harass, abuse, or harm another person or entity

Age Verification

By using our services, you represent and warrant that you are at least 18 years of age or the age of majority in your jurisdiction, whichever is greater. Minors are not permitted to use our services without proper parental or guardian consent and supervision.

Service Limitations and Availability

1. Geographic Limitations

Our services may not be available in all geographic regions. We reserve the right to restrict access to certain areas based on legal requirements, shipping constraints, or business considerations.

2. Product Availability

Rare tea collections are subject to limited availability. We do not guarantee that any specific tea or service will be available at any given time. Offerings may change based on seasonal factors, production cycles, and market conditions.

3. Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice or liability to you. This includes changes to pricing, features, and service offerings.

4. Technical Requirements

You are responsible for providing the necessary equipment, internet connection, and compatible browser to access our services. We are not responsible for technical difficulties on your end that prevent access to our website.

Disclaimers and Limitation of Liability

Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE PROVIDE OUR SERVICES ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT:

• The accuracy, reliability, or completeness of any content or information
• The quality, suitability, or merchantability of any products or services
• The fitness of our services for any particular purpose
• The uninterrupted or error-free operation of our website
• The security of data transmission or storage
• The absence of viruses or harmful code

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, GOLDEN STEEP SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, business, or anticipated savings
• Loss of or damage to data, goodwill, or reputation
• Personal injury or property damage resulting from your use of our services
• Any damages arising from unauthorized access to your account or information
• Damages resulting from reliance on information obtained through our services

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES EXCEED THE AMOUNT YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.

Investment Disclaimer

Information about rare tea collections is provided for educational and informational purposes only. We do not provide investment advice, and nothing on our website should be construed as such. The value of collectible teas may fluctuate, and there is no guarantee of appreciation or return on investment. You should conduct your own research and consult with qualified professionals before making any investment decisions.

No Professional Advice

While we provide expertise in tea curation and collection, our guidance should not be considered professional financial, legal, or investment advice. We recommend consulting with appropriate professionals for decisions that may have significant financial or legal implications.

Indemnification

You agree to indemnify, defend, and hold harmless Golden Steep, its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all losses, damages, liabilities, deficiencies, claims, actions, judgments, settlements, interest, awards, penalties, fines, costs, or expenses of whatever kind, including reasonable legal fees, arising from or relating to:

• Your use or misuse of our services
• Your breach of these Terms and Conditions
• Your violation of any applicable laws or regulations
• Your violation of any third-party rights, including intellectual property rights
• Any content or information you submit through our services
• Your negligent or willful misconduct

This indemnification obligation will survive the termination of your relationship with us.

Content and Communications

User-Submitted Content

When you submit content to us through contact forms, feedback, or any other means:

• You grant us a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, adapt, publish, and distribute such content
• You represent that you own or have rights to the content and that it does not violate any third-party rights
• You waive any moral rights you may have in the content
• You understand that we are under no obligation to use or respond to your content

Prohibited Content

You may not submit content that:

• Is illegal, harmful, threatening, abusive, or offensive
• Infringes upon intellectual property or other rights of third parties
• Contains viruses, malware, or harmful code
• Impersonates any person or entity
• Contains false or misleading information
• Violates any applicable laws or regulations

Communication Preferences

By providing your contact information, you consent to receive communications from us regarding our services, offerings, and relevant information. You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference.

By using our services, you consent to the collection and use of your information as described in our Privacy Policy. You acknowledge that we may share your information with third-party service providers who assist us in operating our business, subject to confidentiality obligations.

We implement reasonable security measures to protect your information, but we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

Termination

By Us

We reserve the right to suspend or terminate your access to our services at any time, with or without cause, with or without notice, for any reason including but not limited to breach of these Terms and Conditions, suspected fraudulent activity, or behavior we deem inappropriate.

By You

You may discontinue use of our services at any time. If you have an ongoing relationship with us, you should contact us to discuss termination procedures and any associated obligations.

Effect of Termination

Upon termination, your right to use our services immediately ceases. Provisions of these Terms and Conditions that by their nature should survive termination shall survive, including but not limited to warranty disclaimers, limitations of liability, and dispute resolution provisions.

Governing Law and Dispute Resolution

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the applicable jurisdiction, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts in that jurisdiction.

Dispute Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms and Conditions:

Step 1 - Informal Negotiation: The parties agree to first attempt to resolve the dispute through good faith negotiation.
Step 2 - Mediation: If negotiation fails, the parties may agree to mediation before pursuing formal legal action.
Step 3 - Legal Proceedings: If resolution cannot be reached, either party may pursue legal remedies in accordance with the governing law clause.

Class Action Waiver

To the extent permitted by law, any proceedings to resolve disputes shall be conducted on an individual basis. You agree not to participate in any class action or representative action against Golden Steep.

Miscellaneous Provisions

1. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

2. Waiver

Our failure to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

3. Assignment

You may not assign or transfer these Terms and Conditions without our prior written consent. We may assign or transfer our rights and obligations without restriction.

4. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any other legal notices, constitute the entire agreement between you and Golden Steep regarding your use of our services.

5. Headings

Section headings are for convenience only and shall not affect the interpretation of these Terms and Conditions.

6. Language

These Terms and Conditions are written in English. Any translations are provided for convenience only, and the English version shall prevail in case of any discrepancy.

7. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, or governmental actions.

8. Survival

All provisions that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnity obligations, and limitations of liability.

Modifications to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time at our sole discretion. When we make changes, we will update the "Last updated" date at the top of this page. Material changes will be communicated through reasonable means, which may include posting a notice on our website or sending an email notification.

Your continued use of our services after any modifications indicates your acceptance of the updated Terms and Conditions. If you do not agree to the modifications, you must discontinue use of our services.

Acknowledgment

BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS AND CONDITIONS, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. YOU FURTHER ACKNOWLEDGE THAT THESE TERMS AND CONDITIONS REPRESENT THE COMPLETE AND EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN YOU AND GOLDEN STEEP.

If you have any questions or concerns about these Terms and Conditions, please contact us before using our services.