Terms of Service
These Terms of Service govern your access to and use of Golden Steep's website and rare tea curation services. By using our services, you agree to be bound by these terms. Please read them carefully.
Last updated: December 10, 2025
Acceptance of Terms
By accessing or using Golden Steep's website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.
These terms constitute a legally binding agreement between you and Golden Steep. We reserve the right to modify these terms at any time, and your continued use of our services following any changes indicates your acceptance of the modified terms.
Service Description
What We Offer
Golden Steep provides rare tea curation services, including:
- • Access to carefully curated collections of rare and collectible teas
- • Private acquisition consultation for discerning collectors
- • Luxury tea experience curation for hospitality venues
- • Educational content and expertise regarding rare tea collections
- • Information about tea provenance, quality assessment, and proper storage
Service Limitations
Our services are provided for informational and consultation purposes. Availability of specific rare teas varies based on production cycles, seasonal factors, and market conditions. We do not guarantee the availability of any particular tea or collection at any given time.
Acceptable Use Policy
When using our website and services, you agree to:
You agree NOT to:
Account Access and Management
Account Creation
If you create an account with us to access certain services, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Account Security
You must immediately notify us of any unauthorized use of your account or any other security breach. We will not be liable for any loss or damage arising from your failure to protect your account information.
Account Termination
We reserve the right to suspend or terminate your account at our discretion if we believe you have violated these terms or engaged in conduct that we deem inappropriate or harmful to our business or other users.
Age Requirements
Our services are intended for individuals who are at least 18 years of age. By using our services, you represent and warrant that you meet this age requirement.
Service Availability and Modifications
Uptime and Maintenance
We strive to maintain continuous availability of our website and services, but we do not guarantee uninterrupted access. We may need to suspend or restrict access for maintenance, updates, or emergency repairs.
Service Modifications
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice. We may also impose limits on certain features or restrict access to parts of our services.
Geographic Restrictions
Our services may not be available in all geographic locations. We reserve the right to limit the availability of our services to specific regions or jurisdictions.
Feature Updates
We continuously work to improve our services and may add, change, or remove features. While we strive to enhance user experience, we are not obligated to provide any specific features or maintain existing ones indefinitely.
Intellectual Property Rights
Our Content
All content on our website, including but not limited to text, images, graphics, logos, photographs, videos, and software, is the property of Golden Steep or our licensors and is protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise use our content without our prior written permission, except as permitted by law for personal, non-commercial use.
User-Generated Content
If you submit any content to us through contact forms, feedback, or other means, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display such content for purposes related to our services.
You represent and warrant that you own or have the necessary rights to any content you submit and that such content does not violate any third-party rights or applicable laws.
Trademarks
Golden Steep and our logo are trademarks of Golden Steep. Other product and service names mentioned on our website may be trademarks of their respective owners. You may not use any trademarks without the prior written permission of the trademark owner.
Copyright Complaints
If you believe any content on our website infringes your copyright, please contact us with details of the alleged infringement. We will investigate and take appropriate action in accordance with applicable law.
Third-Party Links and Services
Our website may contain links to third-party websites or services that are not owned or controlled by Golden Steep. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
We encourage you to review the terms and privacy policies of any third-party sites you visit. Your use of third-party services is at your own risk, and we are not liable for any damages or losses resulting from such use.
Payment and Pricing
Pricing Information
All prices for our services and rare tea offerings are subject to change without notice. Prices displayed on our website are in the applicable currency and may exclude applicable taxes, duties, or shipping costs unless otherwise stated.
Payment Processing
Payment terms for specific services will be communicated during the consultation process. We may use third-party payment processors, and your use of such services is subject to their terms and conditions.
Refund Policy
Given the nature of rare tea curation and the uniqueness of our offerings, refund policies will be discussed on a case-by-case basis during the service consultation process.
Disclaimers
AS-IS BASIS: Our website and services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied.
NO WARRANTY: We do not warrant that our services will be uninterrupted, error-free, secure, or free from viruses or other harmful components.
INFORMATION ACCURACY: While we strive to provide accurate information about rare teas and our services, we do not warrant the accuracy, completeness, or reliability of any content on our website.
INVESTMENT DISCLAIMER: Information about rare tea collections is for educational purposes only and should not be construed as investment advice. The value of collectible teas can fluctuate, and past performance does not guarantee future results.
Limitation of Liability
To the fullest extent permitted by law, Golden Steep and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
- • Loss of profits, revenue, or data
- • Loss of business opportunity
- • Personal injury or property damage
- • Costs of procurement of substitute goods or services
This limitation applies regardless of the legal theory upon which the claim is based, whether in contract, tort, negligence, strict liability, or otherwise, even if we have been advised of the possibility of such damages.
Indemnification
You agree to indemnify, defend, and hold harmless Golden Steep and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your access to or use of our services, your violation of these terms, or your violation of any rights of another party.
Dispute Resolution and Governing Law
Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the applicable jurisdiction, without regard to its conflict of law provisions.
Informal Resolution
If you have a dispute with us, you agree to first contact us and attempt to resolve the dispute informally. Most concerns can be resolved quickly and amicably through direct communication.
Jurisdiction
Any legal action or proceeding arising under these terms shall be brought exclusively in the courts of the applicable jurisdiction, and you consent to the personal jurisdiction of such courts.
Severability
If any provision of these Terms of Service is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these terms shall otherwise remain in full force and effect and enforceable.
Entire Agreement
These Terms of Service, together with our Privacy Policy and any other legal notices or agreements published on our website, constitute the entire agreement between you and Golden Steep regarding the use of our services and supersede all prior agreements and understandings.
Modifications to Terms
We reserve the right to modify these Terms of Service at any time. We will notify users of any material changes by updating the "Last updated" date at the top of this page. Your continued use of our services after such modifications constitutes your acceptance of the updated terms.
We encourage you to review these terms periodically to stay informed of any changes.
Questions About These Terms?
If you have questions or concerns about these Terms of Service, please contact us through our contact form. We're committed to addressing your questions and clarifying any aspects of these terms that may be unclear.
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